COVID-19 Response: Focussing on the health and safety of our residents, our team and our visitors. COVID-19 UPDATE PAGE
Covid 19


Vermont Aged Care

Last Updated – 23/07/2020

Visitor Protocols

With the surge in COVID-19 cases in Victoria and the continued outbreaks in aged care
facilities across Melbourne, further restrictions to our face to face visits are necessary to
protect the health and safety of our residents and staff. Visits will be reduced to essential care
and support visits that cannot be provided by that person via electronic or non-contact means.

We will continue to monitor the cases in our local community and will adjust visiting protocols
accordingly. All visitors are required to wear face masks when visiting our home. Our staff are
also wearing face masks when providing direct care to our residents.

All visits to the home will be ‘by appointment’ only. This can be organised through reception
(on 9873 5300 between 10 am and 5 pm Monday to Friday). This will assist in managing the
health screens and number of visitors in the home at one time. A health check and
questionnaire will be required as part of entry into our home.

The following visiting protocol will be in place:

  • All visits are by appointment only – No appointment, No entry
  • Visits are only permitted, where electronic or other non-contact means are not possible
  • No Entry if:
    • unwell, 
    • travelled overseas in the last 14 days, 
    • tested positive or been in contact with anyone who has tested positive for COVID-19 (unless a negative result has since been issued), 
    • awaiting a COVID-19 test result or a close contact is awaiting COVID-19 test result
    • under the age of 16.
  • Limit of 1 visitor per resident per day.
  • Visits are limited to 40 minutes in duration
  • A brief health screen of all individuals entering the home.
  • Practice good hand hygiene on entry, during the visit and on exiting the home.
  • Visits are to remain in the resident’s room or designated unoccupied outdoor area.

Electronic and other non-contact visits

You are now able to make zoom call bookings through reception. Some residents (depending on their room
locations) may be able to take window visits. Please advise reception if you are interested in exploring this
option. Depending on the weather, Balcony chats may also be organised through reception.

Care Packages

Should you wish to deliver a care package for your loved one, you are more than welcome to. Could I encourage
you to drop packages off between 10am and 5pm, Monday to Friday (when there is administration staff around
to collect and distribute the package). This will keep our frontline care staff focussed on caring.

Influenza Vaccine – Mandatory Requirement to enter Vermont

From 1 May 2020, entry into Vermont will require each individual to provide evidence of receiving this year’s influenza vaccine (or a medical certificate exempting you). Please email reception at with your certificate, or bring it next time you visit. 

COVID_19 Education Resources

It is highly recommended that visitors familiarise themselves with the Department of Health’s COVID-19 education resources.


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 COVID-19 Residential Care Visitor Access Code

The visitor access code has now been launched. The Code provides principles around how residential aged care providers should create solutions to facilitate connections between families and residents. These include in-room Essential Visits for compassionate and care support reasons, safe Social Visits such as video calls, window and courtyard visits, and when visits should not be permitted. Vermont Aged Care supports the principles on which it is based.